“The last six pitches we did were for clients that complained of terrible service elsewhere.”
This comment from UM London’s head honcho in last week’s Campaign should get agencies everywhere sitting up and taking notice.
We all know that data is everything. But not if it’s a week out of date – especially in the wonderful world of digital. It’s virtually worthless. A nice little history lesson, but only of use for the next campaign. Nowadays we demand the ability to tweak our campaigns in real-time; engage in the ongoing conversation with our customers and go where they’re going. So it’s perhaps surprising that social media goliath Facebook has been left wanting with its own feedback. In fact, one cheeky website actually logs how long the Insight lag is, in real-time, of course… www.WhyIsFacebookInsightsNotWorking.com and gives you the chance to share it (not via Facebook though). So, how fast are the updates? Well, you’re now looking at every 5 to 10 minutes rather than weeks. Of course, with better analytics, you’ll now be more tempted to buy from Facebook’s latest ad formats and test Timeline for Brand. But, and here’s the key point, faster data is only valuable if you use it! How many brands run all kinds of analytics but are simply too scared to act on the data? And, if they do, the moment has often passed and the bandwagon has left town. With superfast Facebook feedback the onus will now be on us marketers. It’s all about acting quickly – moving posts around, changing posts, removing posts. This could be the real-time brand/customer conversation we dreamed of. Are you ready for it?
A report issued by the CIM at the end of 2011 advised companies to merge their sales and marketing functions. Otherwise, it claimed, they would risk damaging bottom line growth.
The report sparked some hot debate. Most people would agree that better integration and reduced conflict between sales and marketing departments would be a good thing. But merging the two into one? It’s a step too far.
A simple nudge. Sometimes that’s all its takes to transform people’s behaviour on a grand scale. In past blogs I’ve shown how everyone is getting in on the game – from the Cabinet Office to Minnesotan tax collectors and even good old Mr Obama. Now it’s the environmentalists’ turn.